Frequently Asked Questions

Email us your order number and actual product size at care@accessher.comand we will arrange for a pick-up for the exchange. The delivery cost will have to be borne by the customer.

We have a complete size guide mentioned here – Size Guide

Yes. AccessHer’s versatile necklace range includes chokers, and medium + long length necklaces. Do take a look at our size guide.

Yes, the purity is 92.5, the maximum possible purity that can be attained while making silver ornaments.

No, but you can always reach out to us on care@accessher.com to share further details. In case of manufacturing defects or damage due to delivery, we will offer an exchange or a refund, depending on the circumstances.

Do mail us your requirements on care@accessher.com along with your budget and qty required. We will definitely try to work out a solution!

At the moment, we do not have a physical store. However, you can always reach out to us on mail to understand the jewellery better.

Yes we do offer a warranty on manufacturing defects. Do write to us within 48 hours of delivery to avail this benefit.