Returns, Refund and Cancellation Policy

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Cancellation Policy

While there is no option for a customer to cancel the order on their own, you can get in touch with us as soon as possible with your order number. As long as your order has not been processed/shipped, we can cancel it. In such a case, we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

AccessHer shall not be liable for any delay / non-delivery of purchased goods due to delays by the vendors, trade organization/s, or manufacturers/shop, flood, fire, wars, acts of God, communal riots or any cause that is beyond the control of AccessHer.

 

Returns & Refund Policy

Orders once placed & processed through accessher.com may not be cancelled or refunded immediately.

Estimated Delivery Time is approximate 3-5 days to the customer. In the event of any delay or default in such a delivery, AccessHer shall in no event or circumstances be held liable or responsible for the same.

In the event the customer is dissatisfied with the item/s received, the item/s can either be exchanged or returned for cash or credit vouchers, with the customer bearing the one side shipping charges (on actuals), which if borne by AccessHer at the time of receiving the parcel will then be deducted from the final refund amount/credit voucher generated for the return. The cash refund/credit voucher generation will be processed only after receiving the product from the customer.

Claim for a Refund

Our customer service policies are simple, straightforward and transparent and drafted keeping your best interests in mind. If for any reason, you wish to part with a product you have purchased from AccessHer, you can always send it back to us. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of creating a memorable joyful shopping experience for the customer remains intact.

In case of the following scenarios, customer is liable to get a full cash refund:

  • AccessHer has shipped a wrong product that is not matching with the customer’s order.
  • There is an existing manufacturing defect in the product shipped to the customer.
  • The products have been damaged during transit and AccessHer is not able to provide the customer with an exact replacement.
  • Once return is agreed upon by AccessHer and the customer has sent the product to AccessHer within seven days of its receipt through courier.

However, in the event of any shortfall in delivery or the items being damaged, the customer shall be liable for a full refund only if the customer has informed AccessHer of the same within 48 hours of delivery. In such an event, the return cost will be borne by AccessHer. AccessHer shall thereafter initiate investigations in the matter of complaint received and shall make efforts to complete such investigation within a period of 10 working days from the date of such commencement. The decision of AccessHer on completion of such investigation shall be final, binding and conclusive on the customer and the customer shall not dispute the same.

AccessHer shall reverse the payment either in the same mode the customer has paid or through credit vouchers, with the option of choice being given to the customer at the time of return. Such a refund shall be fulfilled in 7 working days from the date of decision.

What is an AccessHer Credit Voucher?

When you return a product, our refund is given in the form of a credit voucher which is 100% redeemable against purchases and is valid for 6 months from the time of issue.

For all order cancellation, refund and return related queries, kindly email us on returns@accessher.com with your transaction/product ID.